Shipping and Returns

Shipping

All domestic Australian items are sent via express post through AusPost. Once your order has been dispatched, we will contact you with a tracking number which you can use to track its progress via www.auspost.com.au

Tahlee and Bench ship worldwide and all items are shipped via International Standard shipping via Auspost. Once your order has been dispatched, we will contact you with a tracking number which you can track its progress via www.auspost.com.au

Standard International shipping can take anywhere from 4 weeks to arrive, international express shipping is available if you require your order sooner. 

Please note- Shipping time is not included in production time.

 

Duties and Taxes

Sometimes, dependent on each country and the relevant import laws, duties and taxes may be payable. As the receiver, you are liable for all import duties, local and custom taxes levied by the country you are shipping to. Payment of these are necessary to release your order from customs upon arrival.

Return and Exchanges

As each piece is handcrafted to order, all pieces are non-refundable unless deemed faulty and we cannot refund your purchase if you change your mind, so please choose your products carefully.

Customer satisfaction is important to us, so if you are not happy with your piece, please contact us within 7 days of receiving your item and we can discuss and work together to resolve the issue.